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Repair Policy

NorthStar does not repair parts or components. NorthStar returns all repairable parts or components to the original manufacturer for authorized repair. The cost of the repaired unit will be determined by the original manufacturer.Return/Refunds

Non-defective parts must be returned within 7 days of their delivery date. A restocking fee of 20% will apply to all non-defective parts. Please contact us by phone or email if an item needs returned and we will walk you through the return process (about a 5-minute phone call).

Your refund amount will be the price of the part you purchased plus any applicable sales taxes minus a 20% restocking fee. Note: Shipping fees and taxes on shipping are not refundable. Unauthorized returns may not be accepted (see above). NorthStar Industrial Electronics LLC will not accept the return of parts that have been damaged or altered.

Defective/Non-working parts
Most parts (but not all) are covered by a limited warranty. Please see our warranty page for complete terms.

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